Please note the specific replacement product is at our discretion. In order to allow us to investigate the issue, we do not replace an item with the exact same product. We always aim to replace with a product of equal or greater value as inventory availability permits.
Our offer of a replacement is nontransferable, meaning it is for the original recipient only.
Replacements must be scheduled within 7 days of the issue being reported. The offer is no longer valid 7 days after we've replied to your email, so please stay in touch until the issue is resolved.
For quality issues related to cut flower bouquets, please send in your photos and feedback within 24 hours.
Any quality complaints reported after the above timeline are not eligible for replacement because there is no way to substantiate that the issue was on our end and not user error. We cannot account for the growing conditions or level of care our products receive once your recipient has received them. Thank you for understanding!