Delivery and returns

Where we deliver

Buunch delivers across New York City and the five boroughs, by hand, from our atelier at 120 West 28th Street. Beyond the city we deliver out to 100 miles — Long Island, Westchester and the near suburbs — and the fee rises with the distance.

Delivery fees

Manhattan

$25 per delivery ZIP 10001-10299

Brooklyn, Queens, The Bronx, Staten Island

$50 per delivery all ZIPs

Long Island and the suburbs

$50 per delivery within 30 miles

Beyond 30 miles

$90 per delivery up to 100 miles

The fee is per delivery, whatever you order. Manhattan is priced by ZIP code (10001-10299), so the whole borough pays the same $25 — the top of the island included. Brooklyn, Queens, The Bronx and Staten Island are $50.

Timing

We can't promise a precise hour — in New York, traffic decides. What we do promise is a window: choose morning or afternoon when you order.

Same day: order by 9:00 AM and your flowers arrive by end of day. Orders placed after 9:00 AM go out the next available day.

Returns and replacements

Cut flowers are perishable, so we replace rather than refund.

• Quality problem with your flowers: tell us within 24 hours of delivery — a photo helps — and we replace them.
• Anything else (vases, accessories, gifts): contact us within 7 days of delivery and we replace it.

We don't offer cash refunds.